918kis Privacy Policy

1 Introduction and Scope

This Privacy Policy applies to personal information processed through the 918kis website, player accounts, casino games, live dealer services, sportsbook features, payment functions, promotions, customer support, security systems, and related communications. References to “you”, “your”, “user”, or “player” mean the person whose information is processed. References to “we”, “us”, “our”, or the “platform” mean 918kis.

The policy applies whether you access 918kis from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, or another location. It covers information provided directly by you, generated through platform use, received from payment or game service providers, and created during fraud prevention or account verification checks.

918kis may update this policy when services, technology, security practices, legal requirements, or payment arrangements change. The current version will be published on this page with a revised update date. Continued use after an update means that you acknowledge the revised policy.

2 Information We Collect

918kis may collect information necessary to provide secure and reliable gaming services. The precise information collected depends on whether you browse the website, register an account, complete verification, deposit, withdraw, contact support, or participate in a promotion.

Identity and registration data

• Full legal name, username, date of birth, gender where required, nationality, and residential address.
• Email address, mobile number, password records in protected form, and account security settings.
• Government-issued identification details, proof of address, identity photographs, and KYC review outcomes.

Financial and transaction data

• Deposit and withdrawal amounts, MYR balances, transaction times, payment references, and account ownership evidence.
• Information associated with FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, or other supported methods.
• Cryptocurrency wallet addresses and blockchain transaction identifiers for BTC, ETH, USDT, or LTC transactions.

Gameplay and technical data

• Casino sessions, game choices, wagers, wins, losses, bonus use, withdrawal activity, and sportsbook selections covering events such as Liga Super Malaysia, EPL, and UFC.
• IP address, device type, browser, operating system, language preference, login times, approximate location, and security event information.
• Messages sent to 918kis customer support, complaint details, call or chat records where applicable, and responses to account checks.

3 How Information Is Collected

918kis obtains information directly when you register, update account details, submit KYC documents, deposit, withdraw, claim a promotion, set a responsible gambling limit, or communicate with customer support. You should provide accurate and current information and must not submit another person's details without lawful authority.

Some information is created automatically as you use 918kis. Server logs may record page requests, session identifiers, device characteristics, connection information, security warnings, and the actions taken within an account. Casino systems and sportsbook services generate records needed to confirm accepted wagers, settle outcomes, calculate balances, and investigate disputed activity.

Information may also be received from service providers involved in identity verification, fraud detection, payments, game delivery, and account security. For example, a bank or e-wallet provider may confirm whether a MYR transaction succeeded, while a game provider may return an official round identifier or result.

4 Purposes of Data Processing

918kis processes personal information only where there is an identified operational, contractual, security, compliance, or player-protection purpose. These purposes include:

• Creating, maintaining, authenticating, and securing your 918kis account.
• Confirming identity, age, payment ownership, account eligibility, and KYC status.
• Processing MYR and cryptocurrency deposits, withdrawals, refunds, and balance adjustments.
• Accepting and settling casino games, live dealer rounds, football wagers, Asian Handicap markets, and other bets.
• Detecting account takeover, multiple accounts, collusion, bonus abuse, money laundering indicators, chargeback fraud, and other prohibited conduct.
• Providing customer support, resolving complaints, correcting technical errors, and maintaining evidence of account decisions.
• Applying deposit limits, cooling-off controls, self-exclusion, and other responsible gambling measures.
• Improving website performance, mobile compatibility, service reliability, game presentation, and user experience.
• Sending security notices, account updates, payment confirmations, policy changes, and permitted marketing communications.

Where processing relies on your consent, you may withdraw that consent for future activity. Withdrawal does not invalidate processing already completed and may not apply where 918kis has another legitimate or legal reason to retain or use the information.

5 KYC and Age Verification

918kis is intended for players aged 21 and above only. Identity and age checks are central to protecting minors, preventing impersonation, securing withdrawals, and reducing financial crime risk. 918kis may request verification at registration, before a transaction, when account information changes, or whenever risk indicators require further review.

Verification materials may include an identity document, recent proof of address, payment ownership evidence, a source-of-funds explanation, or a photograph used for identity comparison. 918kis limits access to verification records to authorised personnel and service providers whose roles require that access.

If submitted documents appear altered, stolen, expired, inconsistent, or incomplete, 918kis may restrict the account and request further evidence. Information gathered during KYC checks may be retained after account closure where it remains necessary to address fraud, transaction disputes, security incidents, or record-keeping obligations.

6 Payment Information

918kis processes transaction data to accept deposits, pay eligible withdrawals, maintain accurate balances, identify payment abuse, and respond to disputed transfers. Payment information may include the account holder's name, masked account details, provider name, transaction reference, timestamp, amount, currency, status, and supporting evidence.

When you use FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, CIMB Clicks, Public Bank, or Hong Leong, the relevant provider processes information under its own procedures. 918kis generally receives the transaction details needed to match the payment to your account rather than complete banking credentials.

For cryptocurrency payments, public blockchain records may reveal a sending or receiving wallet address, transfer amount, and transaction identifier. Blockchain transactions are ordinarily permanent and cannot be erased by 918kis. You should avoid sending digital assets from a wallet that you are not authorised to use.

7 Cookies and Similar Technologies

918kis may use cookies, local storage, session identifiers, and comparable technologies to keep users signed in, maintain account security, remember preferences, measure website performance, detect suspicious activity, and understand how platform functions are used.

Essential technologies support login sessions, payment navigation, language settings, fraud prevention, and other functions required for the website to operate. Disabling these technologies through your browser may prevent parts of 918kis from working correctly.

Performance information may be aggregated to identify slow pages, device compatibility issues, navigation errors, or popular services. 918kis does not use cookie information to make fabricated guarantees about casino outcomes or betting success. Gameplay outcomes remain governed by the relevant game or sportsbook systems.

8 Sharing and Disclosure

918kis does not sell personal information. Information may be shared only where reasonably required to operate the service, protect users, investigate misconduct, complete transactions, respond to lawful requests, or enforce the Terms & Conditions.

Recipients may include identity-verification providers, payment processors, banks, e-wallet services, game suppliers, hosting and security providers, professional advisers, fraud-prevention services, and parties involved in a lawful corporate restructuring. Each recipient should receive only the information needed for its function.

918kis may disclose records where required by a valid legal process or where disclosure is reasonably necessary to prevent fraud, protect platform security, respond to a payment dispute, defend legal rights, or address an immediate risk of harm. Personal information is not shared with unrelated parties merely for their independent advertising.

9 International Data Processing

Because 918kis operates through international infrastructure and service providers, personal information may be processed outside Malaysia. Privacy rules in another jurisdiction may differ from those applicable in Malaysia. Where international processing occurs, 918kis uses contractual, technical, and organisational safeguards appropriate to the information and processing risk.

International processing may be necessary for website hosting, game delivery, security monitoring, identity checks, payment services, customer support, or data recovery. Access remains limited to authorised recipients with a legitimate operational requirement.

10 Data Security

918kis applies layered safeguards designed to protect information against loss, unauthorised access, alteration, disclosure, and misuse. Measures may include encrypted website connections, access controls, authentication procedures, activity monitoring, protected backups, staff confidentiality duties, security reviews, and incident-response processes.

No internet transmission or storage environment can be guaranteed completely secure. You also have an important role in account protection. Use a strong and unique password, protect verification codes, sign out on shared devices, and do not provide login details to anyone claiming to represent 918kis.

If you believe your account or information has been compromised, contact 918kis promptly. The platform may temporarily restrict access, invalidate sessions, request identity confirmation, and review recent transactions while the issue is investigated.

11 Data Retention

918kis retains personal information for no longer than reasonably necessary for the purpose for which it was collected, subject to security, fraud-prevention, payment, dispute, and record-keeping requirements. Different categories of information may have different retention periods.

Account records may be retained after closure where they are required to investigate duplicate accounts, enforce self-exclusion, address chargebacks, respond to complaints, prevent re-registration by restricted users, or establish legal rights. KYC and transaction records may also be retained where deletion would conflict with a legitimate compliance or security purpose.

When information is no longer needed, 918kis may delete, anonymise, or securely isolate it. Anonymised information that can no longer reasonably identify a person may be retained for statistical, service improvement, or risk analysis purposes.

12 Marketing Communications

Where permitted, 918kis may send information about casino games, live football markets, promotions, bonus changes, or platform updates. Marketing preferences may be managed through available account settings or by contacting customer support.

Choosing not to receive promotional messages does not prevent 918kis from sending essential operational notices. These may include security warnings, KYC requests, withdrawal updates, responsible gambling communications, changes to these policies, and information required to administer your account.

918kis does not guarantee that any advertised offer will be suitable for every player. Promotions remain subject to eligibility rules, wagering requirements, expiry periods, maximum-bet limits, and any other conditions displayed with the offer.

13 Your Privacy Rights

Subject to applicable conditions and lawful exceptions, you may ask 918kis to confirm whether personal information is held about you, provide access to eligible records, correct inaccurate information, restrict certain processing, delete information that is no longer required, or review a concern about how information has been handled.

918kis may request identity verification before completing a privacy request. This protects account information from disclosure to an impersonator. A request may be limited or refused where fulfilling it would reveal another person's information, undermine fraud prevention, conflict with required retention, affect a live investigation, or prejudice legitimate legal rights.

You may also withdraw optional marketing consent. If you request account deletion, 918kis may close or anonymise eligible account information while retaining records that remain necessary for payment history, KYC, self-exclusion, security, fraud prevention, or dispute resolution.

14 Responsible Gambling Information

918kis may process information connected with deposit limits, cooling-off periods, session reminders, account restrictions, self-exclusion, and responsible gambling support. This information is used to apply player-selected controls, identify potential harm, and prevent restricted accounts from being reopened or replaced.

Responsible gambling records may be retained after account closure because deletion could undermine a self-exclusion request. If you have asked 918kis to block access, the platform may retain sufficient identity and contact information to recognise and prevent an attempted return during the exclusion period.

Further guidance about safer play, warning signs, deposit limits, and self-exclusion is available on the Responsible Gambling page. 918kis services are strictly limited to players aged 21 and above.

15 Contact Us

If you have a question, complaint, correction request, or other privacy concern, contact 918kis customer support. Please identify the account concerned and explain the request clearly. Do not include your password, full payment credentials, or one-time security codes.

The website email is [email protected]. It is displayed as plain text for your reference. Customer Support is available 24 hours a day, seven days a week, and agents operate in English on Malaysia Standard Time (UTC+8).

918kis will review privacy requests within a reasonable period. Complex requests may require additional time where records must be obtained from payment providers, game suppliers, security systems, or archived account data.